Account Deletion

Last updated: June 29, 2026

You can request deletion of your Monet account and associated personal information at any time.

Request deletion in the app

1. Open the Monet app.
2. Go to Profile, then Personal information.
3. Select Request account deletion.
4. Confirm the request. Monet may ask you to authenticate before submitting the request.

Request deletion by email

If you cannot access the app, email [email protected] from the email address or phone number associated with your Monet account. Include "Account deletion request" in the subject line.

What is deleted

When your request is completed, Monet deletes or de-identifies personal information associated with your account where deletion is permitted. This may include profile information, app settings, support records, uploaded images, and app usage data.

What may be retained

Some information may be retained where required for legal, regulatory, fraud prevention, dispute handling, tax, accounting, sanctions screening, transaction recordkeeping, or compliance obligations. This can include identity verification records, transaction history, card records, transfer records, risk and security logs, and records held by financial service providers.

Timing

We begin processing deletion requests after receipt and identity verification. If your account has pending transfers, open disputes, remaining balances, active cards, or regulatory holds, we may need to resolve those items before final closure.

Questions

For questions about account deletion or privacy rights, contact [email protected].